Richmond’s mental health crisis care

Download (PDF 373KB)

Summary of report content

Would you like to look at:

Report 
PDF icon 20200303_Richmond Upon Thames_Richmond’s Mental Health Crisis.pdf

General details

Report title 
Richmond’s mental health crisis care
Local Healthwatch 
Healthwatch Richmond upon Thames
Date of publication 
Monday, 3 February, 2020
Date evidence capture began 
Thursday, 31 August, 2017
Date evidence capture finished 
Friday, 29 March, 2019
Type of report 
Report
Key themes 
Access
Communication between staff and patients
Diagnosis
Health inequalities
Information providing
Lifestyle and wellbeing
Quality of care
Quality of staffing
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Support
Waiting times and lists for treatment
Healthwatch reference number 
Rep-5258

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Mental health services 
Mental health crisis service

Details of people who shared their views

Number of people who shared their views 
586
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Negative

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.