Reviewing communication support at GP Practices in Redbridge

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Summary of report content

Between July and October 2017, Healthwatch Redbridge agreed to conduct a series of visits using our Enter & View powers, to all GP practices across Redbridge in order to discover whether the standards had been implemented effectively across the borough. In total, 45 visits were carried out. Each visit was documented and individual Enter and View Reports were compiled and published. This report is a summary of our findings from across the borough. Each visit was announced with information being sent to each practice manager at least three weeks’ before the visit was due to take place. Practices were not given a specific time or date for the visit but rather a two week time frame. Information provided included a brief summary of the visit structure and the role of the visitors (known as Authorised Representatives). Following the findings of each individual visit recommendations in relation to websites, information providing, communication, staff training and environment were made which would be useful in supporting practices across Redbridge.

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General details

Report title 
Reviewing communication support at GP Practices in Redbridge
Local Healthwatch 
Healthwatch Redbridge
Date of publication 
Thursday, 1 March, 2018
Date evidence capture began 
Thursday, 1 March, 2018
Date evidence capture finished 
Thursday, 1 March, 2018
Type of report 
Key themes 
Communication between staff and patients
Information providing
Public involvement
Service delivery organisation and staffing
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.