A review of users experiences of services for people with eating disorders in the east riding of yorkshire

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Summary of report content

This report provides public opinion, analysis and recommendations of Eating Disorder (ED) services that function in the East Riding, specifically services for those people under the age of 18. Methods of collecting data included a public survey available for anybody to complete and a listening event, which was also open to the public. The majority of engagement in both was from people who had used Eating Disorder services and their families. Information was recorded by the Healthwatch East Riding of Yorkshire team. Testimonials submitted by service users and family members also contributed to the collection of relevant information. Healthwatch East Riding of Yorkshire then evaluated the information we had collected to create a series of recommendations. Those who attended the listening event were a mixture of service users, family members and professionals who work with young people who are service users. The information they collected from public consultation pointed to the following: Inconsistent services; lack of beds; poor handovers in hospitals; GPs struggling to diagnose early; public sector need more information to help support those with an Eating Disorder. The report contains 7 recommendations which include: East Riding of Yorkshire Clinical Commissioning Group (ERYCCG) and Humber NHS Foundation Trust to promote the services available for people with Eating Disorders and improve public awareness. East Riding of Yorkshire Council (ERYC) to commission specific and tailored information for organisations and educational institutions who have first-hand contact with young people to raise awareness of the signs and symptoms of Eating Disorders. This could be training aimed at teachers, parents and anybody else who works with young people. East Riding of Yorkshire Clinical Commissioning Group (ERYCCG) to increase GPs’ awareness of eating disorder pathways and support services available locally. ERYC to increase public awareness of support that is available for individuals with an Eating Disorder. ERYC to improve public awareness that an eating disorder is a mental illness not a nutritional one. ERYC Services to ensure Tier 1 and 2 (ERYC) and Tier 3 (ERYCCG) services are commissioned and delivered within the East Riding of Yorkshire to ensure services are available locally for the people who need them. ERYCCG, Humber NHS Foundation Trust and ERYC to work together to provide a seamless and smooth transition from services for children and young people to those provided for adults.

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General details

Report title 
A review of users experiences of services for people with eating disorders in the east riding of yorkshire
Local Healthwatch 
Healthwatch East Riding of Yorkshire
Date of publication 
Sunday, 1 March, 2015
Date evidence capture began 
Sunday, 1 June, 2014
Date evidence capture finished 
Sunday, 1 September, 2019
Type of report 
Report
Key themes 
Access
Administration
Admission
Booking appointments
Building and facilities
Communication between staff and patients
Continuity of care
Diagnosis
Engagement
Information providing
Lifestyle and wellbeing
Public involvement
Quality of appointment
Quality of care
Quality of patient transport
Quality of regulation
Quality of staffing
Quality of treatment
Referrals
Staff attitudes
Support
Healthwatch reference number 
Rep-6025

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Consultation
Engagement event
Survey
How was the information collected? 
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Secondary care services 
Nutrition and dietetics

Details of people who shared their views

Number of people who shared their views 
35
Age group 
All people under the age of 18
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.