A review of the personal budgets process for adults and young people in the Rochdale borough, Rochdale

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Summary of report content

In November 2016 Healthwatch Rochdale completed ‘A Review of the Personal Budgets Process for Adults and Young People in the Rochdale Borough’. Healthwatch Rochdale worked in partnership with Rochdale and District Disability Action Group (RADDAG) to gather service user’s experiences of Personal Budgets from Rochdale Council Adult Care Services. The overall aim of was to ask local people who are in receipt of a personal budget, to share their experience of the Rochdale Metropolitan Borough Council (RMBC) Adult Care Service, by highlighting any positive or negatives they have towards the personal budget process. To gather evidence Healthwatch Rochdale invited service users to complete either an online survey, attend an event and/or contact them via a dedicated telephone number. As a result they received 21 responses from service users. Conclusion The findings highlighted that the majority of respondents who completed this survey felt satisfied with the service they had received from RMBC Adult Social Care Services, in particular the way the assessment had been carried out by the RMBC Adult Social Care staff. Although some information highlighted that when service users have had a review and their personal budget funding increases/decreases, some respondents expressed they were unsure why they had changed, which suggested a communication issue. Recommendations • To ensure the assessment procedure is a clear and transparent process for the service user and family members involved • To have a resource, which is effective and useful for the service users and family members to obtain carers • Review services which are and are not available to the service users through the personal budget funding • To have a nominated individual within the RMBC Adult Care Services to deal with any queries relating to a service users personal budget

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General details

Report title 
A review of the personal budgets process for adults and young people in the Rochdale borough, Rochdale
Local Healthwatch 
Healthwatch Rochdale
Date of publication 
Tuesday, 1 November, 2016
Date evidence capture began 
Wednesday, 29 June, 2016
Date evidence capture finished 
Thursday, 1 September, 2016
Type of report 
Report
Key themes 
Other
Other information of note about this report 
LGBT
Healthwatch reference number 
Rep-6357

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Survey
How was the information collected? 
Website Feedback
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of people who shared their views

Number of people who shared their views 
21
Age group 
All
Gender 
All
Ethnicity 
All
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Negative

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
Not applicable

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.