A review of our work: Annual report 2018-19

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Summary of report content

Healthwatch Sefton reported on their activities during 2018-19. These included: carrying out various listening and feedback events, as well as Enter and View visits and engagement days; helping to resolve local disabled and older people’s access issues to local health centres; supporting the families of children and young people with special educational needs; developing Young Healthwatch Sefton; gathering feedback from care home residents about and making recommendations for local dental and continence services; and working in partnership with local organisations and groups.

Healthwatch Sefton also reported on: how they have provided people with advice and information; the work of their team of volunteers; finances; and plans for the next year. The report also features messages from Healthwatch Sefton’s Chair and Manager, and the Chair of Healthwatch England.

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General details

Report title 
A review of our work: Annual report 2018-19
Local Healthwatch 
Healthwatch Sefton
Date of publication 
Wednesday, 10 July, 2019
Date evidence capture began 
Sunday, 1 April, 2018
Date evidence capture finished 
Sunday, 31 March, 2019
Type of report 
Annual report
Key themes 
Booking appointments
Building and facilities
Communication between staff and patients
Complaints procedure
Health inequalities
Information providing
Public involvement
Quality of care
Service delivery organisation and staffing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Engagement event
User stories

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Secondary care services 
Social care services 
Nursing care home
Residential care home

Details about conditions and diseases

Types of disabilities 

Details of people who shared their views

Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Not known
Types of health and care professionals engaged 
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.