Review of information for patients and the public about Coventry GP practices

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Summary of report content

Healthwatch Coventry sits on the primary care quality group of the Coventry Health and Wellbeing Board. Healthwatch undertook this review of patient information about GP services in order to provide evidence regarding the current nature of information provision to inform this group. 

Another aim was to identify good practice, which could be shared and stimulate thinking about solutions to challenges identified.

Using a list of GP practices in Coventry registered with the Care Quality Commission (CQC), supplied by the CQC, we used the Google search engine to search for web based information about individual practices on their own websites and the NHS Choices website.

We followed this work by visiting the GP practices in Coventry  to collect GP practice leaflets. We carried this out as a mystery shopping exercise.

As a result we made 8 recommendations for action.

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General details

Report title 
Review of information for patients and the public about Coventry GP practices
Local Healthwatch 
Healthwatch Coventry
Date of publication 
Saturday, 31 October, 2015
Date evidence capture began 
Friday, 19 June, 2015
Date evidence capture finished 
Wednesday, 16 September, 2015
Type of report 
Key themes 
Information providing

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Number of people who shared their views 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Not applicable
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact
Network related impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.