Review of Healthwatch Warwickshire by Leeds Beckett University

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Summary of report content

Leeds Beckett University conducted a review of the effectiveness of Healthwatch Warwickshire and this report formed part of it. It was carried out using the framework ("Quality Satements") set out by Healthwatch England, with ratings (both quantitative and qualitative) being given by a range of survey respondents from across the County including commissioners, providers, voluntary, private and statutory sectors. They also used interviews with a set of key decision makers within the health and care system in Warwickshire and a workshop discussion of findings with a group of stakeholders from all sectors. The key finding was that Healthwatch Warwickshire is generally considered to be an effective local Healthwatch by most local stakeholders across all sectors in the County. Areas where it is considered to be particularly effective include: • Establishing and managing trusted strategic relationships at county and organisation level. • Advocating effectively and appropriately for public voice and engagement in relevant committees and boards. • Producing influential and credible reports based on the experience of the public. The report does not contain recommendations as such, rather questions that Healthwatch Warwickshire, the local Health and Wellbeing board and Warwickshire County Council should consider, such as:- Question Healthwatch Warwickshire might consider include: • does it have a balanced approach with regard to relationships across the County both with regard to the voluntary and community sector and district councils? • could its current communication strategy be strengthened in order to ensure that it has a greater profile with the public? Warwickshire County Council may wish to consider: • whether it has a consistently collaborative relationship with Healthwatch Warwickshire across all of its health and care functions. • how the Health Overview and Scrutiny function and the Cabinet responsibility for Health and Care could together help Healthwatch Warwickshire be more effective in its role. The Health and Wellbeing Board may wish to consider reviewing the current provision of health and care advice and information in the county and the specific responsibility of Healthwatch Warwickshire within this context.

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General details

Report title 
Review of Healthwatch Warwickshire by Leeds Beckett University
Local Healthwatch 
Healthwatch Warwickshire
Date of publication 
Wednesday, 1 June, 2016
Type of report 
Service evaluation
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Local Council
If this work has been done in partnership, who is the partner? 
Leeds Beckett University
Primary research method used 
Deliberative event
Structured interview
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Not known
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.