Summary of report content
Healthwatch Havering conducted a review of 45 GP websites during the COVID-19 pandemic.
The report found that 7 practices made no mention of advice on COVID-19, such as when to get a test. Only 2 websites offered advice for cancer patients as to their care during the pandemic. Given that, during the repeated periods of lockdown in 2020 gave rise to considerable concern for some individuals’ mental wellbeing, it was surprising to find that 40% (18) of the websites offered no general information on health and wellbeing. While there is no requirement for the mandatory complaints procedure to be mentioned on a practice’s website, fewer than 50% of practices mentioned their procedure on their website.
A number of recommendations have been made in this report including updating information and calling for CQC to amend the registration requirements.