A review of GP out-of-hours answerphone messages: What do they tell us?Download (PDF 519KB)
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A review of GP out-of-hours answerphone messages: What do they tell us?
Date of publication
Thursday, 1 June, 2017
Type of report
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Number of people who shared their views
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?