Review of general practice online complaints information to patientsDownload (PDF 593KB)
Summary of report contentThis report was written by Healthwatch Bexley following a review of local and national findings about GP practice websites and complaints information. The report was published March, 2017 and is based on a check of all local GP websites. Overall there was greater need for detailed information about the complaints process across all websites, though the possibility of making a complaint was generally referred to. A set of recommendations is included in the report. No response from related providers is attached.
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Review of general practice online complaints information to patients
Date of publication
Tuesday, 14 March, 2017
Date evidence capture began
Wednesday, 1 February, 2017
Date evidence capture finished
Tuesday, 28 February, 2017
Type of report
Healthwatch reference number
Was the work undertaken at the request of another organisation?
How was the information collected?
Primary care services
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Does the information include other people's views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?