Review of Extra Care Services in Wokingham Borough

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Summary of report content

Healthwatch Wokingham Borough were interested in how living in Extra Care schemes enabled people to have a good quality of life, improved independence and decreased isolation and loneliness. They interviewed residents and staff in the Borough’s 3 existing Extra Care Schemes and created this report. They decided to explore extra care as: • There is not much information available about the quality and safety of these types of services • With a rapidly ageing population in Wokingham and the resulting demographic pressures, such as conditions like dementia, demand for these services are increasing • Wokingham Borough Council is planning to expand extra care provision with 2 new facilities due to open late 2017 • There is an opportunity to better understand the views and the extent to which people are satisfied with living in extra care housing. • Discussions with members of the Optalis team helped bring to life the issues and complexities around Extra Care. The report contains six main recommendations covering: •Design •Managing expectations •Tension between independent living and coordinated support •Diversifying activities •Transport links •Care: Task focussed vs. person focused.

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General details

Report title 
Review of Extra Care Services in Wokingham Borough
Local Healthwatch 
Healthwatch Wokingham
Date of publication 
Monday, 1 May, 2017
Type of report 
Key themes 
Building and facilities
Car parking access
Health and safety
Information providing
Service delivery organisation and staffing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Not known
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Extra care housing services

Details of people who shared their views

Age group 
Not known
Not known
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Not known
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Not known
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.