Review of experience of support planning for people with LD, Gloucesershire

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Summary of report content

Gloucestershire County Council (GCC) invited Healthwatch Gloucestershire to undertake a quality check relating to people’s experience of support planning for people with learning disabilities. Face to face meetings were arranged with individuals who had been through the support planning process. The interviews were carried out in conversational style rather than working through a series of questions. GCC was particularly keen to hear views on whether they were in control of the process and of the plan and also to ask what do you think could be better. 22 people agreed to share their experiences. There were some key themes which appeared in a number of peoples experiences and 8 are listed. People also shared their suggestions for improvements. 13 families also shared their experiences with key themes listed and suggestions for improvements provided. Recommendation were made that information about support planning should be made available as a matter of course in a way that is accessible to them, they are offered clear choices throughout the process and that the support plan belongs to them, that the training programme is reviewed, particularly in relation to working with families, that GCC use the personal stories to gain greater insight into the experiences of people with learning disabilities.

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General details

Report title 
Review of experience of support planning for people with LD, Gloucesershire
Local Healthwatch 
Healthwatch Gloucestershire
Date of publication 
Friday, 3 March, 2017
Date evidence capture began 
Monday, 4 April, 2016
Date evidence capture finished 
Friday, 3 March, 2017
Type of report 
Patient experience
Key themes 
Communication between staff and patients
Holistic support
Information providing
Service delivery organisation and staffing
Staff training
Other information of note about this report 
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Local Council
If this work has been done in partnership, who is the partner? 
Gloucestershire County Council
Primary research method used 
Engagement event
Focus group
User stories
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Mental health services 
Depression and anxiety service
Learning disability service
Social care services 
Adult social care
Assisted living
Day care (social care services)
Home care / domiciliary care
Community services 
Continuing care

Details about conditions and diseases

Types of disabilities 
Mental health
Types of long term conditions 
Learning disability
What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Not known
Types of health and care professionals engaged 
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.