Review of day centre provision in Haringey for people with learning disabilities

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Summary of report content

Healthwatch Haringey was commissioned by LB Haringey Council to undertake research with people with learning disabilities and their carers about how a new day centre could best support them to lead a good quality of life.  The research was carried out between May and November 2019.  They visited four day centres and interviewed three managers, two service users and seven carers.

Healthwatch found that the day centres offered a good range of support and activities for people with physical and learning disabilities, which well received by service users. Interviews with managers revealed issues around funding, staffing and transport. Service users like to spend time with friends and families and enjoy outdoor and indoor activities. They have a choice and are involved in planning their activities and their timetable. Service users explained they did not like any sudden changes to plans or activities, such as an alteration in the pick-up time or of a key worker. Carers would like to have time that fulfils their needs and their children’s’ (people with learning disabilities) needs.

There were recommendations covering transport, staffing, budget, support for carers, the layout of the building and facilities.

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General details

Report title 
Review of day centre provision in Haringey for people with learning disabilities
Local Healthwatch 
Healthwatch Haringey
Date of publication 
Thursday, 6 August, 2020
Date evidence capture began 
Wednesday, 1 May, 2019
Date evidence capture finished 
Saturday, 30 November, 2019
Type of report 
Key themes 
Building and facilities
Communication between staff and patients
Holistic support
Lifestyle and wellbeing
Service delivery organisation and staffing
Staff levels
Staff training
Other information of note about this report 
Meaningful Activities
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Local Council
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Day care (social care services)

Details about conditions and diseases

Types of disabilities 
Learning or understanding or concentrating
What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.