A review of access to Manchester's sexual health services

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Summary of report content

Between 2015 and 2016 Healthwatch Manchester received a large number of complaints and negative feedback regarding access to Manchester’s sexual health services. These were mostly in regard to the lengthy waiting times before examination and treatment and also in regard to confusion regarding the online presence and its signposting function.

This report aimed to provide a review of access to Manchester’s Sexual Health Services. Questionnaire surveys were used as the method of investigation. 

Healthwatch Manchester engaged with a total of 437 people.

Due to service configuration and uptake, Manchester’s sexual health hubs face different pressures in the way they are accessed. Some of these can be addressed through the analysis of the data collected in this investigation. While a majority of people prefer attending clinics through prior appointments as opposed to walk-in service, many of those who participated in the survey were attending the clinic as walk-ins. There were concerns about the low level of staff in relation to the large volume of patients in the clinics and how this increased the time during which the patients waited for their appointments and service.

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General details

Report title 
A review of access to Manchester's sexual health services
Local Healthwatch 
Healthwatch Manchester
Date of publication 
Monday, 22 October, 2018
Date evidence capture began 
Monday, 20 November, 2017
Date evidence capture finished 
Monday, 23 July, 2018
Type of report 
Key themes 
Booking appointments
Cleanliness hygiene and infection control
Communication between staff and patients
Digitalisation of services
Health protection
Information providing
Lifestyle and wellbeing
Quality of appointment
Quality of care
Quality of staffing
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 
Sexual health

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.