Returning to Kendal Court: An independent review of the experiences of people living at Kendal Court in Newhaven

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Summary of report content

In August 2021, Healthwatch East Sussex undertook an independent review of the support needs of homeless people placed by Brighton & Hove City Council into Emergency Temporary Accommodation at Kendal Court in Newhaven, East Sussex.

The focus was to explore and establish the current experiences of people placed at Kendal Court, with an emphasis on gathering their views about the suitability of the accommodation and support provision, and to learn from residents how they access health, care and wellbeing services when placed in out-of-area Emergency Temporary Accommodation.

Engagement focused on gathering views and experiences on five core themes:

1. Residents’ experiences of living at Kendal Court

2. Residents’ experiences of being placed and arriving at Kendal Court

3. Issues affecting residents – practical, economic, social and health related

4. How, when and where support or help was sought, provided or accessed

5. Any changes that residents felt would help improve their experience

Qualitative responses and residents’ narrative were recorded during the engagement process, analysed against the themes above, and cross-cutting issues identified.

The study found a majority of current Kendal Court residents (54%) indicated overall satisfaction with the accommodation provided. However, there was a significant minority who found it challenging and expressed the negative impact it had on them.

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General details

Report title 
Returning to Kendal Court: An independent review of the experiences of people living at Kendal Court in Newhaven
Local Healthwatch 
Healthwatch East Sussex
Date of publication 
Wednesday, 1 September, 2021
Date evidence capture began 
Monday, 2 August, 2021
Date evidence capture finished 
Monday, 16 August, 2021
Key themes 
Health inequalities
Holistic support

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Structured interview
Unstructured Interview

Details of health and care services included in the report

Community services 

Details about conditions and diseases

Types of disabilities 
Mental health
Types of long term conditions 
Mental health condition

Details of people who shared their views

Number of people who shared their views 
Age group 
25-64 years
Not known
Asian / Asian British
Black/ African / Caribbean / Black British
Mixed / multiple ethnic groups
Not known
Other population characteristics 
Homeless people
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.