Restart of dentist services in Coventry – access to emergency and routine treatment

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Summary of report content

Healthwatch Coventry undertook research into the information about the restart of dental services post Covid-19 lockdown in Coventry in August 2020.  They gathered information from dentists’ websites and phoned those practices without websites to find out what services were available.  They gathered information from 31 out of 33 local dental practices in Coventry.

25 dentists provided information that they treat NHS patients or some categories of NHS patients. Most of these are taking new NHS patients, but this may be for emergency treatment only.

4 of the NHS dental practices are doing routine dental treatments as well as emergency work and one is doing routine treatment but not scale and polish. 17 NHS dental practices are treating dental emergencies. A further 2 are providing phone advice. The information for one practice was not clear.

10 dentists do not have a dedicated website. The website of one practice was not working.

Information about dental practices should also be kept up to date on the NHS website where there is a find a dentist search facility. However, most entries had not been updated with changes to services post the Covid-19 situation.

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General details

Report title 
Restart of dentist services in Coventry – access to emergency and routine treatment
Local Healthwatch 
Healthwatch Coventry
Date of publication 
Monday, 17 August, 2020
Date evidence capture began 
Saturday, 1 August, 2020
Date evidence capture finished 
Monday, 17 August, 2020
Type of report 
Key themes 
Booking appointments
Information providing
Service closure
Service delivery organisation and staffing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.