Summary of report contentHealthwatch Devon prepared a response to North, East and West Devon Clinical Commissioning Group following their invitation for feedback on several policy areas. There were four key areas that the CCG sought feedback on; the distance people travelled for care, the cost of care packages, how meaningful the current name is ‘Choice Policy, and how easy the policy is to understand and which care groups it should cover. The response drew from evidence that Healthwatch Devon already had. The CCG also sought feedback on end of life care. Healthwatch Devon responded by compiling the experiences of 8 individuals. Healthwatch Devon provided evidence to the CCG of cases where policies had detrimentally affected patients and service users. These were used to illustrate the necessity for change. They also highlighted several suggested amendments to the policy to improve the experience of service users. Healthwatch Devon made four recommendations in total. They recommended that consideration is given to the suggested amendments and that the CCG allowed enough time to consider the evidence presented to them. The report did not include a response from North, East and West Devon CCG.
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Response to North, East and West Devon Clinical Commissioning Group
Date of publication
Friday, 27 November, 2015
Type of report
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
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If an Enter and View methodology was applied, was the visit announced or unannounced?
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
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Is there evidence of impact external to the report?