Residential and Nursing Care Homes Summary report of enter and view visits

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Summary of report content

Healthwatch Greenwich report on the outcomes of their enter and view visits to residential and nursing care homes during January to February 2020. During this period they visited 10 care homes.  All the visits were unannounced. They spoke to 6 Family members and friends, 10 Care Home Managers, 28 Care Home staff members and 40 Residents.

On our visits, overall, Greenwich care homes scored highly on each of the eight Care Home Quality Indicators2 . However, there are areas for further discussion and improvement.  Firstly although Greenwich has a very diverse population, this was not reflected in the residents of the care homes they visited. All the homes visited provided a homely rather than institutional environment – the personalisation of resident rooms particularly contributed to this. Whilst there was good practice in relation to creating dementia friendly environments, dementia friendly signposting was limited. Whilst quality of care was good, the activities on offer were sometimes limited.

The report includes three recommendations for the local authority to improve standards of care.

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General details

Report title 
Residential and Nursing Care Homes Summary report of enter and view visits
Local Healthwatch 
Healthwatch Greenwich
Date of publication 
Wednesday, 30 September, 2020
Date evidence capture began 
Wednesday, 1 January, 2020
Date evidence capture finished 
Friday, 28 February, 2020
Type of report 
Enter and view
Key themes 
Building and facilities
Health inequalities
Lifestyle and wellbeing
Service delivery organisation and staffing
Other information of note about this report 
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Engagement event
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.