A report of people's experiences leaving hospital

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Summary of report content

Healthwatch Devon compiled the results of a survey that asked patients for their experiences of discharge from hospital or care. They collected 138 responses through their survey and a further 169 people got in touch through Healthwatch Devon’s Speak Out forms. The report noted that it was positive to see that there were a number of examples of excellent practice provided. The findings indicated that two thirds of respondents were happy with the way their discharge from hospital was managed. Nearly half of the respondents gave positive comments about the care they received from staff. The top three causes of dissatisfaction were timeliness, aftercare and communication. The biggest single suggestion of what could improve the experience of leaving hospital was coordination of care between hospital and home. Healthwatch Devon made five recommendations in total. These recommendations centred around communication from the CCGs and Trusts about what steps were being taken to mitigate the issues and concerns raised by service users. One of the recommendations was to have a built in means of tracking the experience of patients as they moved between different service providers and locations. The report included several responses from the various CCGs and Trusts. The responses indicated that action was being taken to ensure service users had a positive experience of discharge from hospital.

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General details

Report title 
A report of people's experiences leaving hospital
Local Healthwatch 
Healthwatch Devon
Date of publication 
Wednesday, 1 July, 2015
Type of report 
Report
Key themes 
Discharge
Healthwatch reference number 
Rep-5308

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Survey
How was the information collected? 
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Secondary care services 
Acute services without overnight beds / listed acute services with or without overnight beds
Urgent and emergency care services 
Accident & emergency

Details of people who shared their views

Number of people who shared their views 
307
Age group 
All people 18 and over
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.