Summary of report contentHealthwatch Devon compiled the results of a survey that asked patients for their experiences of discharge from hospital or care. They collected 138 responses through their survey and a further 169 people got in touch through Healthwatch Devon’s Speak Out forms. The report noted that it was positive to see that there were a number of examples of excellent practice provided. The findings indicated that two thirds of respondents were happy with the way their discharge from hospital was managed. Nearly half of the respondents gave positive comments about the care they received from staff. The top three causes of dissatisfaction were timeliness, aftercare and communication. The biggest single suggestion of what could improve the experience of leaving hospital was coordination of care between hospital and home. Healthwatch Devon made five recommendations in total. These recommendations centred around communication from the CCGs and Trusts about what steps were being taken to mitigate the issues and concerns raised by service users. One of the recommendations was to have a built in means of tracking the experience of patients as they moved between different service providers and locations. The report included several responses from the various CCGs and Trusts. The responses indicated that action was being taken to ensure service users had a positive experience of discharge from hospital.
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A report of people's experiences leaving hospital
Date of publication
Wednesday, 1 July, 2015
Type of report
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
If an Enter and View methodology was applied, was the visit announced or unannounced?
Secondary care services
Acute services without overnight beds / listed acute services with or without overnight beds
Urgent and emergency care services
Accident & emergency
Number of people who shared their views
All people 18 and over
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
All care professionals
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?