Summary of report content
Healthwatch Devon compiled the results of a survey that asked patients for their experiences of discharge from hospital or care. They collected 138 responses through their survey and a further 169 people got in touch through Healthwatch Devon’s Speak Out forms. The report noted that it was positive to see that there were a number of examples of excellent practice provided. The findings indicated that two thirds of respondents were happy with the way their discharge from hospital was managed. Nearly half of the respondents gave positive comments about the care they received from staff. The top three causes of dissatisfaction were timeliness, aftercare and communication. The biggest single suggestion of what could improve the experience of leaving hospital was coordination of care between hospital and home. Healthwatch Devon made five recommendations in total. These recommendations centred around communication from the CCGs and Trusts about what steps were being taken to mitigate the issues and concerns raised by service users. One of the recommendations was to have a built in means of tracking the experience of patients as they moved between different service providers and locations. The report included several responses from the various CCGs and Trusts. The responses indicated that action was being taken to ensure service users had a positive experience of discharge from hospital.Would you like to look at:
Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.