Report on mental health services

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Summary of report content

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General details

Report title 
Report on mental health services
Local Healthwatch 
Healthwatch Sunderland
Date of publication 
Saturday, 1 July, 2017
Date evidence capture began 
Saturday, 1 October, 2016
Date evidence capture finished 
Sunday, 1 January, 2017
Type of report 
Local analysis
Key themes 
Continuity of care
Health inequalities
Integration of services
Quality of treatment
Staff training
Waiting times and lists for treatment
Healthwatch reference number 

Methodology and approach

If this work has been done in partnership, who is the partner? 
Sunderland Mind, Washington Mind, Headlight Sunderland, Autism In Mind (AIM), Sunderland Carers Centre, The Essence Service, Mental Health Matters, Sunderland Recovery College, The Parker Trust, Centre Point, Washington Support Group for Men
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice
Mental health services 
Community mental health team (CMHT)
Depression and anxiety service
Mental health crisis service
Mental health recovery service
Older peoples mental health community service

Details about conditions and diseases

Types of disabilities 
Mental health
Types of long term conditions 
Mental health condition

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact
Network related impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.