A report on meal times at Northwick Park Hospital Summary, Brent

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Summary of report content

4 visits on 2 wards at 2 different meal times during November 2016 and consisted of 2 phrases: an observation followed by a questionnaire. 140 observations made and 52 patients, carers or relatives completed the questionnaire. Recommendations: • Temperature control of food served • Food contamination when using food probe • Reinforce the protected mealtime policy and clarity when meals have been completed for clearing up • Review and enforce the consistency of approach for the Red Tray procedure across all wards • Ward nurse in charge to actively supervise mealtimes • Availability of staff to assist (sitting, eating and trolley tables accessible) and to engage with patients using appropriate communication methods • Hand hygiene before and after eating • Documenting and monitoring food consumed by all patients consistently • Improve the range and quality of Asian, vegetarian and Halal food choices • Clarity serving of toast at breakfast, half portion options, choice of menus and accessible to all • Trained volunteers to assist at mealtimes.

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General details

Report title 
A report on meal times at Northwick Park Hospital Summary, Brent
Local Healthwatch 
Healthwatch Brent
Date of publication 
Wednesday, 4 January, 2017
Date evidence capture began 
Friday, 11 November, 2016
Date evidence capture finished 
Friday, 11 November, 2016
Type of report 
Enter and view
Key themes 
Cleanliness hygiene and infection control
Complaints procedure
Food and nutrition
Medication
Support
Healthwatch reference number 
Rep-6450

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Secondary care services 
Acute services with overnight beds
Inpatient care
Nutrition and dietetics

Details about conditions and diseases

Types of long term conditions 
Diabetes
What type of pregnancy or maternity themes are included in the report 
N/A

Details of people who shared their views

Number of people who shared their views 
52
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Not known
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Not known
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.