A report on maternity care in Hillingdon

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General details

Report title 
A report on maternity care in Hillingdon
Local Healthwatch 
Healthwatch Hillingdon
Date of publication 
Monday, 3 April, 2017
Date evidence capture began 
Tuesday, 3 January, 2017
Date evidence capture finished 
Monday, 3 April, 2017
Type of report 
Report
Key themes 
Admission
Car parking cccess
Communication between staff and patients
Complaints procedure
Consent to care and treatment
Continuity of care
Interpreters
Patient records
Service closure
Service delivery organisation and staffing
Staff attitudes
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Healthwatch reference number 
Rep-1202

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Focus group
Survey
Unstructured Interview
User stories
How was the information collected? 
Engagement Event

Details of health and care services included in the report

Primary care services 
GP practice
Health visitor
Secondary care services 
Maternity
Community services 
Community health care services - independent midwives

Details about conditions and diseases

Conditions or diseases 
Fertility, pregnancy and childbirth
What type of pregnancy or maternity themes are included in the report 
Pregnant

Details of people who shared their views

Number of people who shared their views 
251
Age group 
All
Gender 
Female
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Doctors
Midwives
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.