Report of Inequalities for the Deaf & Hard of Hearing Communities in Walsall

Download (PDF 967KB)

Summary of report content

Would you like to look at:

General details

Report title 
Report of Inequalities for the Deaf & Hard of Hearing Communities in Walsall
Local Healthwatch 
Healthwatch Walsall
Date of publication 
Monday, 17 February, 2020
Type of report 
Report
Key themes 
Access
Communication between staff and patients
Holistic support
Information providing
Interpreters
Staff training
Healthwatch reference number 
Rep-5231

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Focus group
How was the information collected? 
Research
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Optometry services
Secondary care services 
Ear, nose and throat

Details about conditions and diseases

Types of disabilities 
Hearing

Details of people who shared their views

Number of people who shared their views 
Unknown
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.