Report on the Impact of Coronavirus/Covid-19 on Care Homes in Redbridge

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Summary of report content

Healthwatch Redbridge undertook a telephone survey between 4th and 13th May 2020 to find out about the experiences of people who were discharged from hospitals into the community during the COVID-19 pandemic. They wanted to engage with care and nursing home managers to ask whether they have any concerns with accepting possible COVID-19 positive residents into their homes and if they feel confident that they are able to provide a safe environment which will not put undue risk on other residents or indeed their care staff.

They found that more than 2 in 5 residents in the care homes were currently exhibiting, or previously had COVID 19 symptoms; care homes with COVID-19 positive residents and residents who had died due to the virus were coping with difficulty; residents were either self-isolating, maintaining social distancing or were cared by staff wearing PPE; most care homes had access to adequate PPE but some had issues, mostly due to suppliers being out of stock; some acre homes felt that staff wearing PPE was causing anxiety for residents with mental health issues; supply of PPE was mainly through the local council- where care homes were purchasing their own PPE, they felt the price had recently increased; most care homes said that they would not accept a resident being discharged from hospital who had tested positive for Covid-19 however, staff and residents in most were able to access tests when required; the tests were mainly being carried out in local testing centres; some care homes raised concerns about the residents’ emotional well-being.

Since completing the study, Healthwatch Redbridge have been liaising with some of the care homes who have raised issues around access to PPE. Their concerns remain that some care homes are not in the position to effectively isolate some of their residents, particularly given the issues of safety for other residents and the apparent confusion over testing.

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General details

Report title 
Report on the Impact of Coronavirus/Covid-19 on Care Homes in Redbridge
Local Healthwatch 
Healthwatch Redbridge
Date of publication 
Friday, 29 May, 2020
Date evidence capture began 
Monday, 4 May, 2020
Date evidence capture finished 
Wednesday, 13 May, 2020
Type of report 
Key themes 
Cleanliness hygiene and infection control
Continuity of care
Cost of services
Health and safety
Health protection
Quality of care
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
If this work has been done in partnership, who is the partner? 
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Network related impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.