Report for Grenfell Recovery Scrutiny Committee, Central West London

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Summary of report content

Following the Grenfell Tower fire, Healthwatch Central West London heard from local people that many of the local community’s questions and concerns had gone unanswered by public bodies. To address this issue between 28 July and 15 September 2017, Healthwatch CWL gathered local concerns. Healthwatch CWL, at the request of the North West London Clinical Commissioning Group (CCG) Collaborative, produced an Easy-Read version of the NHS Trauma leaflet. In addition, Healthwatch CWL liaised with the North West London CCG Collaborative to agree translation of these leaflets into languages spoken by local people. Reponses to the report were received from Royal Borough of Kensington (RBKC) and Chelsea Council and West London CCG and included within the report. Recommendations included that an independent check is made of the information, support and services set out by RBKC council and NWLCCG to ensure that they are available and accessible to all local people who need to use them, and in turn that they meet the needs of the local population.

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General details

Report title 
Report for Grenfell Recovery Scrutiny Committee, Central West London
Local Healthwatch 
Healthwatch Central West London
Date of publication 
Thursday, 7 September, 2017
Date evidence capture began 
Friday, 7 July, 2017
Date evidence capture finished 
Thursday, 7 September, 2017
Type of report 
Local analysis
Key themes 
Service delivery organisation and staffing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Engagement Event

Details of health and care services included in the report

Community services 

Details about conditions and diseases

Types of long term conditions 

Details of people who shared their views

Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Types of health and care professionals engaged 
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Tangible Impact (cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.