Report on feedback to Healthwatch Richmond regarding Richmond CAMHS services

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Summary of report content

Healthwatch Richmond were invited to work in collaboration with Richmond SEND Family Voice (RSFV), ADHD Richmond and Richmond National Autistic society (Richmond NAS) to collect the opinions of parents and schools on services they have received from the Child and Adolescent Mental Health Service (CAMHS) in Richmond. A survey was developed collaboratively including taking feedback from CAMHS and launched on the 18th May 2015, running until the 19th June 2015. The survey was circulated to Healthwatch Richmond’s membership alongside a number of voluntary sector organisations that support young people and parents and carers of young people that access CAMHS. The survey was also distributed via social media and displayed on the websites of both Healthwatch Richmond and Richmond SEND Family Voice. It was hoped that surveys could be distributed via CAMHS but this was not possible due to administrative challenges. A second survey aimed at schools was produced with RSFV aimed at gathering experiences of CAMHS from the perspective of those who refer into CAMHS. This was sent to the Head Teachers and SENCOs (Special Educational Needs Coordinators) through RSFV existing networks. Copies of the online surveys are included in appendix 1. This report presents the emerging themes arising from the qualitative responses and the quantitative responses to provide an overview of what respondents have said. It is not our intention to draw firm conclusions or recommendations from this report. We gained informed consent from all respondents to share the data. We hope that this data will be used to inform the 2016 CAMHS strategy, help shape CAMHS services, and inform future Healthwatch work around CAMHS. The relatively modest sample limited the extent to which it was meaningful to view the data on the basis of Tiers. The method of data collection may have caused bias due to the networks used. This bias could have been decreased by direct distribution of the survey to parent carers by CAMHS. Whilst this would have led to a more balanced sample this was not possible due to the administrative capacity of the service. The key findings identified in this report are taken from a patient, carer, parent and a representative from a school's perspective. These limitations aside, the data collected still represents the views and experiences of a significant number of parent carers and allied professionals. The feedback we have received highlights the need for better communication between CAMHS, outside agencies and service users, as well as the need to improve prescriptions and the environment at Richmond Royal. Additionally there is a need to continue to collect the experiences of service users of the trust to inform future service development and improvement.

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General details

Report title 
Report on feedback to Healthwatch Richmond regarding Richmond CAMHS services
Local Healthwatch 
Healthwatch Richmond upon Thames
Date of publication 
Tuesday, 7 July, 2015
Date evidence capture began 
Tuesday, 7 July, 2015
Date evidence capture finished 
Tuesday, 7 July, 2015
Type of report 
Key themes 
Communication between staff and patients
Quality of staffing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Mental health services 
Child and adolescent mental health services (CAMHS)

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.