Report on the baseline evaluation of North Somerset’s integrated care services

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Summary of report content

Healthwatch North Somerset was asked to undertake a baseline survey of integrated health and social care services, using the Integrated Care Services (ICS) pilot area in Weston super Mare. This baseline survey will provide a snapshot of service user and carers views of the service as it stands, in advance of the ICS being rolled out across the North Somerset area. 360 hard copies of the survey were sent out between July and September 2013. Participants were offered the possibility of a Healthwatch team member helping them to complete the survey, and participants recruited via North Somerset People First were aided by a staff member. 28 responses were received from service users and 13 from carers. Overall, approximately 75% of service users appear to be satisfied with the service they receive. The responses that were less positive were mainly from those with learning difficulties which could suggest that this user group may feel less involved in decision making around their care. Again, approximately half of the respondents agreed that they had been involved and that the team had all talked to each other. Overall, approximately half of the respondents’ felt that they are involved or in control of their care plan and know what to do if things change or go wrong.

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General details

Report title 
Report on the baseline evaluation of North Somerset’s integrated care services
Local Healthwatch 
Healthwatch North Somerset
Date of publication 
Sunday, 1 September, 2013
Date evidence capture began 
Monday, 1 July, 2013
Date evidence capture finished 
Sunday, 1 September, 2013
Type of report 
Report
Key themes 
Communication between staff and patients
Health promotion
Information providing
Public involvement
Quality of appointment
Quality of regulation
Support
Healthwatch reference number 
Rep-6864

Methodology and approach

Was the work undertaken at the request of another organisation? 
Yes
What type of organisation requested the work 
CCG
Primary research method used 
Survey
How was the information collected? 
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Number of people who shared their views 
41
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
No
Types of health and care professionals engaged 
N/A
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.