Rehabilitation, recovery and reablement

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Summary of report content

In 2017 and 2018, Healthwatch South Gloucestershire undertook a programme of work to understand the experiences of people during hospital discharge and the support they received post-discharge to remain independent within their own homes. This included learning and development visits to two local care homes and a hospital ward, Enter and View visit to Henderson Ward at Thornbury Hospital, patient interviews at follow-up appointments after discharge and visit to two rehabilitation units. They found that patients in smaller care homes always did not receive the same resources for rehabilitation as the larger dedicated wards or units; most patients from the Henderson ward and from the rehabilitation units had positive experiences about discharge and follow-up care although few experienced delays in discharge. The report made four recommendations and received responses from one of the two care providers.

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General details

Report title 
Rehabilitation, recovery and reablement
Local Healthwatch 
Healthwatch South Gloucestershire
Date of publication 
Thursday, 3 October, 2019
Date evidence capture began 
Wednesday, 1 November, 2017
Date evidence capture finished 
Monday, 1 October, 2018
Type of report 
Patient experience
Key themes 
Health promotion
Information providing
Quality of care
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
If this work has been done in partnership, who is the partner? 
Primary research method used 
Unstructured Interview
User stories
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 
Discharge lounge
Social care services 
After care
Community services 
Community healthcare and nursing services

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact
Tangible Impact (cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.