The refugee community and access to health and wellbeing services in Lewisham

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General details

Report title 
The refugee community and access to health and wellbeing services in Lewisham
Local Healthwatch 
Healthwatch Lewisham
Date of publication 
Sunday, 1 May, 2016
Date evidence capture began 
Tuesday, 1 September, 2015
Date evidence capture finished 
Thursday, 31 December, 2015
Type of report 
Report
Patient experience
Key themes 
Access
Communication between staff and patients
Continuity of care
Quality of treatment
Staff attitudes
Healthwatch reference number 
Rep-0962

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Focus group
How was the information collected? 
Meeting

Details of health and care services included in the report

Primary care services 
Urgent care services
Community services 
Continuing care

Details of people who shared their views

Number of people who shared their views 
11
Age group 
25-64 years
Gender 
Female
Ethnicity 
Asian / Asian British
Specific ethnicity if known 
Chinese
Sexual orientation 
NA
Other population characteristics 
Refugees or asylum seekers
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Negative

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.