Questions and concerns following the fire at Grenfell Tower

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Summary of report content

Following the Grenfell Tower fire, Healthwatch Central West London collected the questions and concerns of the local community and submitted them to the Royal Kensington & Chelsea Council and West London Clinical Commissioning Group, between July and September 2017. This document reports all the questions and concerns received from 28th July 2017 to 8th September 2017 and the responses received from West London CCG, Royal Borough of Kensington & Chelsea and Public Health. Following this work, HWCWL published their report outlining what they had done, their findings, and recommendations in a separate report.

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General details

Report title 
Questions and concerns following the fire at Grenfell Tower
Local Healthwatch 
Healthwatch Central West London
Date of publication 
Tuesday, 7 November, 2017
Date evidence capture began 
Friday, 28 July, 2017
Date evidence capture finished 
Friday, 8 September, 2017
Type of report 
Key themes 
Health and safety
Public involvement
Quality of appointment
Quality of care
Quality of treatment
Staff attitudes
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Unstructured Interview
How was the information collected? 
Not known

Details of health and care services included in the report

Primary care services 
GP practice
Mental health services 
Community mental health team (CMHT)
Mental health recovery service
Community services 
Continuing care

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 
Not known

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Tangible Impact (cost related)
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.