Quarterly report Q4 2020/21

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Summary of report content

Healthwatch Northumberland report on the main themes in their feedback during the period January to March 2021.  During this period they heard from 106 people.

The report looks at the main themes in the data, which parts of the county they are getting feedback from, the age and gender of respondents, who the person giving the feedback was and the sentiment of the feedback.

Nearly a third of the feedback was about social care and 3 in ten was about secondary care. Over two thirds of the feedback related to Covid-19, particularly about the vaccination programme.

The main themes in the feedback was access to services and quality of services.

The report also provides the findings of online forums on care home visiting and young people and mental wellbeing.

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General details

Report title 
Quarterly report Q4 2020/21
Local Healthwatch 
Healthwatch Northumberland
Date of publication 
Friday, 21 May, 2021
Date evidence capture began 
Friday, 1 January, 2021
Date evidence capture finished 
Wednesday, 31 March, 2021
Key themes 
Booking appointments
Communication between staff and patients
Health protection
Information providing
Quality of care

Methodology and approach

Was the work undertaken at the request of another organisation? 

Details of health and care services included in the report

Primary care services 
Diagnostic and/or screening service - single handed sessional providers
GP practice
Secondary care services 
Inpatient care
Mental health services 
Community mental health team (CMHT)
Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Not applicable
Is there evidence of impact external to the report? 
Not applicable

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.