Quarterly report October to December 2019

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Summary of report content

Healthwatch Wiltshire reports on a summary of their activities during the period October to December 2019.  In this quarter they spoke to 925 people, welcomed one new board member, recruited 4 new volunteers, published 1 report, spoke to 99 people as part of a Military Families project, and two of their Community Cash Fund projects came to an end.

The majority of people they spoke to:

  • Were service users
  • Had heard about Healthwatch Wiltshire at an event
  • Talked to them about GP practices

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General details

Report title 
Quarterly report October to December 2019
Local Healthwatch 
Healthwatch Wiltshire
Date of publication 
Monday, 3 February, 2020
Date evidence capture began 
Tuesday, 1 October, 2019
Date evidence capture finished 
Tuesday, 31 December, 2019
Type of report 
Key themes 
Booking appointments
Communication between staff and patients
Lifestyle and wellbeing
Quality of care
Quality of staffing
Staff attitudes
Staff levels
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Engagement event
User stories
How was the information collected? 
Not known
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Mental health services 
Child and adolescent mental health services (CAMHS)
Community mental health team (CMHT)
Social care services 
Adult social care

Details about conditions and diseases

Conditions or diseases 
Respiratory conditions

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Not known
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.