Summary of report content
Healthwatch Northumberland reports on a summary of the feedback they have received from the public for the period October to December 2019. In this quarter they spoke to 39 people.
In this period they collected feedback from respondents from 7 different Northumberland postcode areas, accounting for 35% of all responses.
The majority of people did not share their age (81%). Of those that did, there appeared to be fewer respondents from younger age groups, consistent with previous quarters.
65% of respondents shared their gender. Of those that did there was a higher proportion of female respondents, accounting for 46% of all responses. This is consistent with previous quarters.
Exactly 50% of respondents shared their own individual experience of health and social care. Just under 40% of all respondents gave feedback about the health and social care experiences of a relative, friend, or someone they care for.
The majority of comments received were negative, with 87% of responses reflecting this sentiment, an increase in negative sentiments from last quarter.
Most negative comments were made about either primary care or secondary care. Most of the negative comments about primary care and secondary care related to access to services.