Quarterly report October - December 2019

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Summary of report content

Healthwatch Northumberland reports on a summary of the feedback they have received from the public for the period October to December 2019.  In this quarter they spoke to 39 people.

In this period they collected feedback from respondents from 7 different Northumberland postcode areas, accounting for 35% of all responses.

The majority of people did not share their age (81%). Of those that did, there appeared to be fewer respondents from younger age groups, consistent with previous quarters.

65% of respondents shared their gender. Of those that did there was a higher proportion of female respondents, accounting for 46% of all responses. This is consistent with previous quarters.

Exactly 50% of respondents shared their own individual experience of health and social care. Just under 40% of all respondents gave feedback about the health and social care experiences of a relative, friend, or someone they care for.

The majority of comments received were negative, with 87% of responses reflecting this sentiment, an increase in negative sentiments from last quarter.

Most negative comments were made about either primary care or secondary care. Most of the negative comments about primary care and secondary care related to access to services.

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General details

Report title 
Quarterly report October - December 2019
Local Healthwatch 
Healthwatch Northumberland
Date of publication 
Friday, 31 January, 2020
Date evidence capture began 
Tuesday, 1 October, 2019
Date evidence capture finished 
Tuesday, 31 December, 2019
Type of report 
Local analysis
Key themes 
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Engagement event
User stories
How was the information collected? 
Engagement Event
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 
End of life care

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Not applicable
Is there evidence of impact external to the report? 
Not applicable

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.