Quarterly report: July - September 2018

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Summary of report content

Healthwatch Northumberland reported on the key themes that emerged from feedback and enquiries received between 1st July and 30th September 2018. Of the feedback received, 61% was negative and was most often about GP services. The positive feedback expressed appreciation across different services, including GP practices.

Themes identified in primary care included: GP service changes; uncertainty about where to go for urgent care; GP appointment booking systems causing concern; and availability of patient transport. Themes identified in secondary care included: proposed changes at Berwick Hospital; travelling to Northumbria Specialist Emergency Care Hospital; and positive experiences of care in local hospitals. A theme identified in mental health services related to the availability of information about support services or community services. In social care, concerns were reported about home care services being reliable, with consistent staffing and adequate time being allowed for appropriate care for people in more rural areas.

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General details

Report title 
Quarterly report: July - September 2018
Local Healthwatch 
Healthwatch Northumberland
Date of publication 
Wednesday, 24 April, 2019
Date evidence capture began 
Sunday, 1 July, 2018
Date evidence capture finished 
Sunday, 30 September, 2018
Type of report 
Key themes 
Booking appointments
Continuity of care
Information providing
Integration of services
Quality of care
Service delivery organisation and staffing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
User stories
How was the information collected? 
Not known
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice
NHS 111
Urgent care services
Secondary care services 
Social care services 
Home care / domiciliary care
Other services 
Patient transport

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Not known
Types of health and care professionals engaged 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.