This report summarises feedback received by Healthwatch Northumberland during the period July to September 2019.
During this period, Healthwatch Northumberland had a total of 80 recordable interactions with people. 58 of these gave feedback, 38 were signposted and 3 exchanged information.
The average person feeding back to Healthwatch Northumberland is a woman aged between 65-79 from the Tynedale area. They are most likely to be feeding back about their own experiences.
They are most likely to get in touch with Healthwatch Northumberland by the telephone, email, or social media, or through engagement events we run in their local area.
Most people feedback concerns or complaints about health services.
Most feedback is about Primary Care services. This quarter pharmacies and GP surgeries dominated the negative feedback Healthwatch Northumberland got about primary care.
Secondary Care services also make up a large proportion of feedback. This quarter feedback about a physiotherapy service dominated the negative feedback about secondary care.
Healthwatch Northumberland also continued to hear back about the loss of the Hear to Help service, which was provided by Action on Hearing Loss.
Consistent with last quarter, most feedback was about people finding it hard to access services, rather than quality of care.
Quarterly Report: July – September 2019/20
Date evidence capture began
Date evidence capture finished
Monday, 30 September, 2019
Quality of care
Quality of staffing
Quality of treatment
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Secondary care services
Ear, nose and throat
Conditions or diseases
Ear nose and throat conditions
What type of pregnancy or maternity themes are included in the report
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?