Quarterly Report January - March 2021

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Summary of report content

Healthwatch Wiltshire reports on the highlights and feedback received during January to March 2021.

During this period they:

  • Launched their community cash fund
  • Launched a survey for people with autism and their carers
  • Began consulting on priorities for 2021/22
  • Achieved the investing in volunteers award
  • Published two reports

During this period,

  • 768 people shared their experience of services with them,
  • They attended 56 meetings
  • 88 people were given information and signposting
  • 30 volunteers were involved and gave 455 hours
  • They did 252 social media posts, reached over 48,000 people and their website received over 30,000 views.

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General details

Report title 
Quarterly Report January - March 2021
Local Healthwatch 
Healthwatch Wiltshire
Date of publication 
Friday, 2 July, 2021
Date evidence capture began 
Friday, 1 January, 2021
Date evidence capture finished 
Wednesday, 31 March, 2021
Key themes 
Booking appointments
Cleanliness hygiene and infection control
Communication between staff and patients
Health protection
Service delivery organisation and staffing
Staff attitudes
Waiting times and lists for treatment

Methodology and approach

Was the work undertaken at the request of another organisation? 
Not applicable
Primary research method used 
User stories
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Community pharmacy
Dentist (non-hospital)
GP practice
Secondary care services 
Inpatient care
Mental health services 
Community mental health team (CMHT)
Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Not applicable
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Not known
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.