Healthwatch Wiltshire reports on its activities and feedback for the period January to March 2020. During this period, they set their priorities for the year ahead, carried out one enter and view visit, recruited 8 volunteers, published one report, created dedicated advice and information web pages in response to Covid-19 and launched an webpage on measuring their impact. During this period, they spoke to 693 people. The top themes in their feedback form the public were GPs, hospital care, dentists and mental health.
During this period, they undertook research into the experiences of people who contacted the Adult Care Advice and Contact team at Wiltshire county council and researching the experience of healthcare for military families. Their research on GP extended access schemes has led to joint working with the GP Alliance and local NHS to monitor how this service changes and develops in response to their recommendations.
Healthwatch Wiltshire’s priorities for the next few months include monitoring the impact of Covid-19 on people’s experiences of health and care service.
Quarterly report, January to March 2020
Date evidence capture began
Wednesday, 1 January, 2020
Date evidence capture finished
Cleanliness hygiene and infection control
Communication between staff and patients
Health and safety
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Healthwatch reference number
Was the work undertaken at the request of another organisation?
How was the information collected?
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Secondary care services
Mental health services
Community mental health team (CMHT)
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?
Tangible impact (not cost related)