Quarterly report, January to March 2020

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Summary of report content

Healthwatch Wiltshire reports on its activities and feedback for the period January to March 2020.  During this period, they set their priorities for the year ahead, carried out one enter and view visit, recruited 8 volunteers, published one report, created dedicated advice and information web pages in response to Covid-19 and launched an webpage on measuring their impact.  During this period, they spoke to 693 people. The top themes in their feedback form the public were GPs, hospital care, dentists and mental health.

During this period, they undertook research into the experiences of people who contacted the Adult Care Advice and Contact team at Wiltshire county council and researching the experience of healthcare for military families. Their research on GP extended access schemes has led to joint working with the GP Alliance and local NHS to monitor how this service changes and develops in response to their recommendations. 

Healthwatch Wiltshire’s priorities for the next few months include monitoring the impact of Covid-19 on people’s experiences of health and care service.

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General details

Report title 
Quarterly report, January to March 2020
Local Healthwatch 
Healthwatch Wiltshire
Date of publication 
Tuesday, 12 May, 2020
Date evidence capture began 
Wednesday, 1 January, 2020
Date evidence capture finished 
Tuesday, 31 March, 2020
Type of report 
Key themes 
Booking appointments
Cleanliness hygiene and infection control
Communication between staff and patients
Health and safety
Information providing
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
How was the information collected? 
Not known
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Secondary care services 
Inpatient care
Mental health services 
Community mental health team (CMHT)
Social care services 
Adult social care

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Not known
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Not applicable
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.