Quarterly report: January - March 2019

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Summary of report content

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General details

Report title 
Quarterly report: January - March 2019
Local Healthwatch 
Healthwatch Lincolnshire
Date of publication 
Tuesday, 7 May, 2019
Date evidence capture began 
Tuesday, 1 January, 2019
Date evidence capture finished 
Sunday, 31 March, 2019
Type of report 
Report
Key themes 
Access
Administration
Booking appointments
Car parking charges
Communication between staff and patients
Engagement
Information providing
Public involvement
Quality of care
Quality of staffing
Referrals
Service delivery organisation and staffing
Staff levels
Waiting times and lists for treatment
Healthwatch reference number 
Rep-4568

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Engagement event
Observation
User stories
How was the information collected? 
Not known
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Secondary care services 
Inpatient care
Outpatients
Accident & emergency
Social care services 
Adult social care
Assessment
Other services 
Patient transport

Details about conditions and diseases

Conditions or diseases 
Ear nose and throat conditions
Neurological conditions
Oral and dental health

Details of people who shared their views

Number of people who shared their views 
Unknown
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Not known
Types of health and care professionals engaged 
N/A
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
Not applicable
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.