Quarterly report: January - March 2019

Download (PDF 5.01MB)

Summary of report content

Healthwatch Lincolnshire reported on the work carried out from January to March 2019. This work included: supporting NHS England, Healthwatch England and the Lincolnshire STP Programme Board through engaging with the public on the NHS Long Term Plan; formally asking the four Lincolnshire Clinical Commissioning Groups about how they are supporting the improvement of GP services; running a YourVoice@HWL event on integrated neighbourhood working; attending meetings to represent local patients, carers and service users' interests; and gathering the views of people who use local healthcare services. The report outlines Healthwatch Lincolnshire's visits to providers, Enter and View visits, and signposting activity, as well as an upcoming project on people's experiences of stroke services in Lincolnshire.

Would you like to look at:

General details

Report title 
Quarterly report: January - March 2019
Local Healthwatch 
Healthwatch Lincolnshire
Date of publication 
Tuesday, 7 May, 2019
Date evidence capture began 
Tuesday, 1 January, 2019
Date evidence capture finished 
Sunday, 31 March, 2019
Type of report 
Key themes 
Booking appointments
Car parking charges
Communication between staff and patients
Information providing
Public involvement
Quality of care
Quality of staffing
Service delivery organisation and staffing
Staff levels
Waiting times and lists for treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Engagement event
User stories
How was the information collected? 
Not known
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Secondary care services 
Inpatient care
Accident & emergency
Social care services 
Adult social care
Other services 
Patient transport

Details about conditions and diseases

Conditions or diseases 
Ear nose and throat conditions
Neurological conditions
Oral and dental health

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Not known
Types of health and care professionals engaged 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not applicable
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.