Quarterly report April - June 2021

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Summary of report content

Healthwatch Wiltshire report on their activities for Q1 2021/22.

During this period they:

  • Published four reports
  • Set their priorities for the year ahead
  • Signed the Armed Forces Covenant
  • Recruited 4 new volunteers
  • Facilitated 3 workshops on community mental health support
  • Updated their Covid-19 advice and information pages

The report also covers the demographics of the people they spoke to and what services they gave feedback about.

It also sets out the impact they have achieved from their previous work.

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General details

Report title 
Quarterly report April - June 2021
Local Healthwatch 
Healthwatch Wiltshire
Date of publication 
Friday, 17 September, 2021
Date evidence capture began 
Thursday, 1 April, 2021
Date evidence capture finished 
Wednesday, 30 June, 2021
Key themes 
Communication between staff and patients
Information providing

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
User stories
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Mental health services 
Child and adolescent mental health services (CAMHS)

Details of people who shared their views

Number of people who shared their views 
321
Age group 
All
Gender 
All
Ethnicity 
All
Sexual orientation 
Not known
Does the information include public's views? 
Not applicable
Does the information include carer's, friend's or relative's views? 
Not applicable
Does the information include staff's views? 
Not applicable
What was the main sentiment of the people who shared their views? 
Neutral

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Not applicable
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.