Quarterly Report April - June 2021

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Summary of report content

Healthwatch Northumberland reviewed the feedback they received between April and June of 2021. Majority of their respondents were aged 50 years and older and were sharing their own individual experience of health and social care services with them. While more than 3 in 4 had a negative experience of receiving healthcare support, less than 1 in 15 had a positive one.

Most of the negative sentiment was related to GP services followed by care homes. They found that residents have not received support from their GPs when they tried to access COVID-19 vaccines, especially with the second dose.

People’s experience of visiting family in care homes had generally improved but was still far from pre-Covid ‘normal’ in terms of spontaneous visiting. Some found visiting to be very well organised and easy to book whilst others found it difficult to get an appointment to visit and there were inconsistencies in visiting policies across homes in Northumberland. General communication from care homes was still poor for many and staff access to digital devices to facilitate communication was still an issue for some.

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General details

Report title 
Quarterly Report April - June 2021
Local Healthwatch 
Healthwatch Northumberland
Date of publication 
Wednesday, 28 July, 2021
Date evidence capture began 
Thursday, 1 April, 2021
Date evidence capture finished 
Wednesday, 30 June, 2021
Key themes 
Communication between staff and patients
Information providing
Quality of care

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
If this work has been done in partnership, who is the partner? 
Primary research method used 
Engagement event
User stories
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Secondary care services 
Care of the elderly
Social care services 
Nursing care home
Residential care home
Community services 

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.