Summary of report content
Healthwatch Northumberland reviewed the feedback they received between April and June of 2021. Majority of their respondents were aged 50 years and older and were sharing their own individual experience of health and social care services with them. While more than 3 in 4 had a negative experience of receiving healthcare support, less than 1 in 15 had a positive one.
Most of the negative sentiment was related to GP services followed by care homes. They found that residents have not received support from their GPs when they tried to access COVID-19 vaccines, especially with the second dose.
People’s experience of visiting family in care homes had generally improved but was still far from pre-Covid ‘normal’ in terms of spontaneous visiting. Some found visiting to be very well organised and easy to book whilst others found it difficult to get an appointment to visit and there were inconsistencies in visiting policies across homes in Northumberland. General communication from care homes was still poor for many and staff access to digital devices to facilitate communication was still an issue for some.