Quarterly report: April - June 2020

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Summary of report content

Healthwatch Wiltshire's quarterly report covers activities between April and June 2020, including work on Coronavirus. 

The report states that they engaged with 347 people who share their views with them. People reported access issues for pharmacies and GPs with reference to waiting times. However, virtual appointments yielded a positive response. Healthwatch Wiltshire reported that people were frustrated that services were not restarting. The Stay at Home message was easy to understand but the changes to rules were difficult to follow. People reported feeling lonely and isolated.

 

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Report 
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General details

Report title 
Quarterly report: April - June 2020
Local Healthwatch 
Healthwatch Wiltshire
Date of publication 
Tuesday, 1 December, 2020
Date evidence capture began 
Wednesday, 1 April, 2020
Date evidence capture finished 
Tuesday, 30 June, 2020
Type of report 
Report
Key themes 
Access
Booking appointments
Cleanliness hygiene and infection control
Communication between staff and patients
Digitalisation of services
Holistic support
Information providing
Lifestyle and wellbeing
Prescription
Quality of care
Quality of staffing
Service delivery organisation and staffing
Staff levels
Support
Waiting times and lists for treatment
Healthwatch reference number 
Rep-7959

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
How was the information collected? 
Not known
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
Community pharmacy
Dentist (non-hospital)
GP practice
Mental health services 
Community mental health team (CMHT)

Details of people who shared their views

Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.