Quarterly report: April - June 2019

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Summary of report content

Healthwatch Wiltshire reported on their activities during April – June 2019. These included: gathering 315 people’s experiences of local services; publishing five reports; announcing the winners of their Community Cash Fund; listening to 340 views as part of the ‘What would you do?’ campaign; and launching a survey to gather people’s experiences of the safeguarding process. Healthwatch Wiltshire spoke to 748 people through various events, meetings and forums. The services people talked about most were GPs, dentists and hospital care – positive feedback centred around staff attitudes and the quality of care or treatment, whereas negative comments focused on waiting times for GPs, accessing dentist appointments, and communication and waiting times in hospital services. Healthwatch Wiltshire also carried out a survey to gather information about people’s experiences of local dementia friendly initiatives.

Healthwatch Wiltshire outlined their priority areas for 2019/20: mental health, general practice and adult social care.

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General details

Report title 
Quarterly report: April - June 2019
Local Healthwatch 
Healthwatch Wiltshire
Date of publication 
Monday, 5 August, 2019
Date evidence capture began 
Monday, 1 April, 2019
Date evidence capture finished 
Sunday, 30 June, 2019
Type of report 
Key themes 
Booking appointments
Communication between staff and patients
Continuity of care
Food and nutrition
Holistic support
Information providing
Lifestyle and wellbeing
Quality of care
Quality of treatment
Service delivery organisation and staffing
Staff attitudes
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Engagement event
User stories
How was the information collected? 
Not known
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice

Details about conditions and diseases

Conditions or diseases 
Respiratory conditions
Types of disabilities 
Learning or understanding or concentrating
Mental health
Types of long term conditions 
Alzheimer’s disease or dementia
Learning disability
Mental health condition

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Not known
Types of health and care professionals engaged 
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Not applicable
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.