Quarterly report

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Summary of report content

Healthwatch Herefordshire engaged with 35 groups in Q4 asking people about the following projects they have been running: dementia, children & young people's mental health, outpatients at hospital, NHS long term plan, voting on our work priorities for next year and HomeFirst reablement. This report talks about each project in more detail, in terms of what they plan to do and what has already been done. This report also talks about the type of feedback, information & advice Healthwatch Herefordshire received in Q4. Healthwatch Herefordshire have made the following recommendations based on the findings from their engagements: having varied methods of distributing trusted information for families/carers, producing a campaign to highlight the benefits of an early diagnosis and advice on prevention, easy and accessible information on planning for RESPECT care (Advance care planning, Lasting Power of Attorney, social care funding, Continuing Healthcare), expanding on Dementia friendly communities (Hairdressers, shops, banks etc.), developing a Meeting Centre provision in areas such as Bromyard, Ledbury & Hereford, providing support with form filling and education sessions for carers, and thinking about respite in alternative non-traditional ways.

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General details

Report title 
Quarterly report
Local Healthwatch 
Healthwatch Herefordshire
Date of publication 
Sunday, 7 April, 2019
Date evidence capture began 
Tuesday, 1 January, 2019
Date evidence capture finished 
Friday, 29 March, 2019
Type of report 
Key themes 
Booking appointments
Communication between staff and patients
Consent to care and treatment
Continuity of care
Digitalisation of services
Health protection
Information providing
Integration of services
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Staff attitudes
Staff training
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 
Mental health services 
Child and adolescent mental health services (CAMHS)
Social care services 
Home care / domiciliary care
Residential care home
Respite care

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Not known
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.