Summary of report contentHealthwatch Herefordshire engaged with 35 groups in Q4 asking people about the following projects they have been running: dementia, children & young people's mental health, outpatients at hospital, NHS long term plan, voting on our work priorities for next year and HomeFirst reablement. This report talks about each project in more detail, in terms of what they plan to do and what has already been done. This report also talks about the type of feedback, information & advice Healthwatch Herefordshire received in Q4. Healthwatch Herefordshire have made the following recommendations based on the findings from their engagements: having varied methods of distributing trusted information for families/carers, producing a campaign to highlight the benefits of an early diagnosis and advice on prevention, easy and accessible information on planning for RESPECT care (Advance care planning, Lasting Power of Attorney, social care funding, Continuing Healthcare), expanding on Dementia friendly communities (Hairdressers, shops, banks etc.), developing a Meeting Centre provision in areas such as Bromyard, Ledbury & Hereford, providing support with form filling and education sessions for carers, and thinking about respite in alternative non-traditional ways.
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Date of publication
Sunday, 7 April, 2019
Date evidence capture began
Tuesday, 1 January, 2019
Date evidence capture finished
Friday, 29 March, 2019
Type of report
Communication between staff and patients
Consent to care and treatment
Continuity of care
Digitalisation of services
Integration of services
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
If an Enter and View methodology was applied, was the visit announced or unannounced?
Secondary care services
Mental health services
Child and adolescent mental health services (CAMHS)
Number of people who shared their views
Specific ethnicity if known
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?