Quarterly Intelligence review report

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Summary of report content

Healthwatch uses intelligence to help inform its activities. Healthwatch Brighton and Hove analyse feedback provided by the public and consider insight provided by other agencies to develop a picture of current health issues in Brighton and Hove. We then assess these issues using a prioritisation tool to identify those that we believe should be included in our workplan. The November 2018 review identified 13 key health issues for Brighton and Hove. Healthwatch Brighton and Hove used a combination of Public Health Brighton’s Joint Strategic Needs Assessments (JSNA) and analysis of our own data gathered from the Healthwatch Information line, Brighton Pulse and feedback provided from representatives attending strategic meetings to identify these priorities. For each of these issues the report documents the rationale for making it a priority, outlining the evidence behind its inclusion. The report also discusses the level of priority Healthwatch Healthwatch Brighton and Hove decided to assign the issue and the current activities and recommended actions related to it.

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General details

Report title 
Quarterly Intelligence review report
Local Healthwatch 
Healthwatch Brighton And Hove
Date of publication 
Thursday, 1 November, 2018
Date evidence capture began 
Thursday, 1 November, 2018
Date evidence capture finished 
Thursday, 1 November, 2018
Type of report 
Key themes 
Booking appointments
Building and facilities
Communication between staff and patients
Consent to care and treatment
Health promotion
Information providing
Quality of staffing
Quality of treatment
Staff attitudes
Staff levels
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
User stories
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Urgent care services
Secondary care services 
Accident & emergency
Mental health services 
Community mental health team (CMHT)

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Not known
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.