Summary of report contentSince Healthwatch Devon was introduced in 2013, thousands of people have shared their views and experiences with us in relation to their local health and social care services. During the period 01 July – 30 September 2017, we engaged with more than 1,843 people. This engagement was through our consumer champion work, our events, and activities and through our project work and surveys. Included in this figure is the 75 people who used our feedback form to have their say and share their experiences, 10 of those were specifically about services provided by Northern Devon Healthcare NHS Trust. The information within the report is a summary of these patient stories and is intended to make the views of local people known to the Trust.
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Quarterly intelligence report: Northern Devon Healthcare NHS Trust
Date of publication
Tuesday, 7 November, 2017
Date evidence capture began
Saturday, 1 July, 2017
Date evidence capture finished
Saturday, 30 September, 2017
Type of report
Quality of treatment
Waiting times and lists for treatment
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
If an Enter and View methodology was applied, was the visit announced or unannounced?
Secondary care services
Acute services with overnight beds
Acute services without overnight beds / listed acute services with or without overnight beds
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?