Quarterly intelligence report: Northern Devon Healthcare NHS Trust

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Summary of report content

Since Healthwatch Devon was introduced in 2013, thousands of people have shared their views and experiences with us in relation to their local health and social care services. During the period 01 July – 30 September 2017, we engaged with more than 1,843 people. This engagement was through our consumer champion work, our events, and activities and through our project work and surveys. Included in this figure is the 75 people who used our feedback form to have their say and share their experiences, 10 of those were specifically about services provided by Northern Devon Healthcare NHS Trust. The information within the report is a summary of these patient stories and is intended to make the views of local people known to the Trust.

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General details

Report title 
Quarterly intelligence report: Northern Devon Healthcare NHS Trust
Local Healthwatch 
Healthwatch Devon
Date of publication 
Tuesday, 7 November, 2017
Date evidence capture began 
Saturday, 1 July, 2017
Date evidence capture finished 
Saturday, 30 September, 2017
Type of report 
Key themes 
Quality of treatment
Waiting times and lists for treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
User stories
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 
Acute services with overnight beds
Acute services without overnight beds / listed acute services with or without overnight beds

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.