Quarterly intelligence report: July to September 2020

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Summary of report content

Healthwatch Northumberland report on the feedback they received between July and September 2020 about people’s experiences of health and social care.  During this period they received feedback from 27 people.  Over a third shared the experienced of a relative, friend or someone they care for.

Over half of the feedback was about primary care, and over a quarter about the impact of the pandemic on health and social care.

Healthwatch Northumberland also ran online forums during this period.  One was about mental health services, where people reported long waits for services. Others were about the impact of closing a local GP surgery, children and young people’s services, cancer services, carers and a general forum.  The latter covered issues such as shielding, social distancing and infection control measures.

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General details

Report title 
Quarterly intelligence report: July to September 2020
Local Healthwatch 
Healthwatch Northumberland
Date of publication 
Thursday, 15 October, 2020
Date evidence capture began 
Wednesday, 1 July, 2020
Date evidence capture finished 
Wednesday, 30 September, 2020
Type of report 
Key themes 
Booking appointments
Cleanliness hygiene and infection control
Communication between staff and patients
Digitalisation of services
Information providing
Public involvement
Quality of care
Service closure
Service delivery organisation and staffing
Waiting times and lists for treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
User stories
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Diagnostic and/or screening service - single handed sessional providers
GP practice
Secondary care services 
Mental health services 
Child and adolescent mental health services (CAMHS)
Community mental health team (CMHT)

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.