Quarter 4 report 2019-2020

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Summary of report content

This is Healthwatch Swindon’s quarterly performance report for Q4 2019/2020. The work carried out by them follows the priorities set by the Bath and North East Somerset, Swindon and Wiltshire Sustainable Transformation Partnership which includes supporting people to have their say to help improve health and wellbeing services in Swindon, ensuring Primary Care Networks work better together and undertake projects on mental health, aging and self-care.

The key themes that they have identified include issues with Prescription Ordering Direct (POD) services, about the building and facilities at the Great Western Hospital and about difficulties with GP online booking systems. The report also outlines the key stakeholder meetings and public engagement events that Healthwatch Swindon have attended in this quarter, and their outcomes; volunteer contributions; staffing issues and opportunities; and their key performance indicator report.   


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General details

Report title 
Quarter 4 report 2019-2020
Local Healthwatch 
Healthwatch Swindon
Date of publication 
Friday, 19 June, 2020
Date evidence capture began 
Wednesday, 1 January, 2020
Date evidence capture finished 
Tuesday, 31 March, 2020
Type of report 
Key themes 
Booking appointments
Building and facilities
Digitalisation of services
Health promotion
Holistic support
Lifestyle and wellbeing
Service delivery organisation and staffing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
If this work has been done in partnership, who is the partner? 
Primary research method used 
Engagement event
Focus group
User stories
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 
Mental health services 
Community mental health team (CMHT)
Social care services 
Adult social care

Details of people who shared their views

Age group 
All people 18 and over
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Types of health and care professionals engaged 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Network related impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.