Q4 2019/2020 report

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Summary of report content

Healthwatch Swindon reports on their activities and feedback received in quarter 4 2019/2020.

They collected 61 pieces of feedback during this quarter (39 less than last quarter due to a decrease in feedback following Covid19 lockdown).  The main themes in the feedback included:

  • negative feedback either regarding the POD services or local pharmacies regarding delivery of prescriptions during this crisis. This has been followed up with the CCG
  • Negative feedback about Great Western Hospital.  Healthwatch Swindon were intending to follow this up by an Enter and View visit, but this plan is currently on hold.
  • Largely negative feedback about Ashington House Surgery about a defunct number on their website and difficulties with online booking system, as well as then getting an appointment which weeks away.

The report sets out the key meetings attended this quarter and engagement undertaken, including a focus group on people with autism spectrum disorder and their experience of hospital treatment and a safeguarding focus group.  The report includes activities to resolve issues identified including improving access to Swindon Health Centre.

During this period Healthwatch Swindon had 6 requests for advocacy information, a significant drop in numbers from the last quarter. The report also looks at volunteering, the new website and key pieces of work for Q1 2020/21.

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Report 
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General details

Report title 
Q4 2019/2020 report
Local Healthwatch 
Healthwatch Swindon
Date of publication 
Friday, 19 June, 2020
Date evidence capture began 
Wednesday, 1 January, 2020
Date evidence capture finished 
Tuesday, 31 March, 2020
Type of report 
Report
Key themes 
Access
Administration
Booking appointments
Building and facilities
Cleanliness hygiene and infection control
Digitalisation of services
Engagement
Health promotion
Health protection
Holistic support
Information providing
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Healthwatch reference number 
Rep-7582

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Engagement event
Focus group
User stories
How was the information collected? 
Not known
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
Community pharmacy
Dentist (non-hospital)
GP practice
Secondary care services 
Appointments
Inpatient care

Details of people who shared their views

Number of people who shared their views 
61
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Not known
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.