Q3 Activity Report October - December 2018

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Summary of report content

This is the Quarterly public report from Healthwatch Bristol on the focus of their work during Quarter 3 - October to December 2018. The report highlights the two awards that Healthwatch Bristol were part of at the Healthwatch England Conference in 2018, Errol Campbell a Prostate Cancer Champion of #itstartswithyou category runner up, and Dr Knut Schroeder a GP who created a digital app around suicide and self harm prevention under the #nhs70 criteria, who was highly commended. During Q3 Healthwatch Bristol received 318 pieces of individual feedback. They also received a large part of the GP Survey of 107 surveys completed on changes to primary care which will form part of a larger report after the closing date. During Q3 a large event was a BAME Breast Health awareness day, which involved over 30 local BAME women, in partnership with MacMillan Cancer, North Bristol NHS Trust Breast team, Bristol City Council public health, and Cancer Research UK. Out of the 318 pieces of feedback, this was mixed with 64% negative and 20% positive, with 16% mixed feedback. During Q3 5 different impact reports were produced. This is a public report which also gives the top 3 positive feedback settings and the top 3 negative feedback settings, across both primary and secondary care. This report does not have recommendations, it is mainly for quantitative purposes, with some qualitative feedback.

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General details

Report title 
Q3 Activity Report October - December 2018
Local Healthwatch 
Healthwatch Bristol
Date of publication 
Tuesday, 1 January, 2019
Date evidence capture began 
Monday, 1 October, 2018
Date evidence capture finished 
Monday, 31 December, 2018
Type of report 
Key themes 
Booking appointments
Communication between staff and patients
Complaints procedure
Continuity of care
Health inequalities
Health promotion
Information providing
Lifestyle and wellbeing
Staff attitudes
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Other information of note about this report 
Good Practice
Solution Based
Case Study
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Local Council
Primary research method used 
Engagement event
How was the information collected? 

Details of health and care services included in the report

Primary care services 
Diagnostic and/or screening service - single handed sessional providers
GP practice
Out of hours
NHS 111
Urgent care services
Secondary care services 
Acute services with overnight beds
Acute services without overnight beds / listed acute services with or without overnight beds
Breast screening
Cancer services
Psychiatry/mental health (hospital services)
Accident & emergency
Mental health services 
Mental health crisis service
Mental health recovery service
Psychiatry / mental health (other services)
Social care services 
Residential care home
Respite care
Urgent and emergency care services 
Urgent care services

Details about conditions and diseases

Conditions or diseases 
Types of long term conditions 
Cancer in the last 5 years

Details of people who shared their views

Age group 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Types of health and care professionals engaged 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Not applicable
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.