Q3 2018/19 Experiences of services in Harrow

Download (PDF 979KB)
You voted 'Yes'.

Summary of report content

Would you like to look at:

General details

Report title 
Q3 2018/19 Experiences of services in Harrow
Local Healthwatch 
Healthwatch Harrow
Date of publication 
Tuesday, 29 January, 2019
Date evidence capture began 
Monday, 1 October, 2018
Date evidence capture finished 
Monday, 31 December, 2018
Type of report 
Report
Key themes 
Administration
Booking appointments
Consent to care and treatment
Information providing
Medication
Quality of care
Quality of treatment
Referrals
Staff attitudes
Support
Waiting times and lists for treatment
Healthwatch reference number 
Rep-4906

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
If this work has been done in partnership, who is the partner? 
None
Primary research method used 
Focus group
Structured interview
Survey
User stories
How was the information collected? 
Research
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Secondary care services 
Acute services with overnight beds
Acute services without overnight beds / listed acute services with or without overnight beds
Appointments
Day care
Mental health services 
Community mental health team (CMHT)
Social care services 
Nursing care home
Community services 
Community healthcare and nursing services

Details of people who shared their views

Number of people who shared their views 
445
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
No
Types of health and care professionals engaged 
N/A
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Not applicable
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.